Refund policy
We want you to be happy with your Purplefair purchase. If you have an issue with your order, please contact us within 30 days of receiving your item at purplefairshop@gmail.com.
Returns
Purplefair does not require customers to physically return merchandise. If your request is approved, you will not be required to ship the item back to us. You may keep the item, donate it, or responsibly dispose of it.
Please do not send merchandise to Purplefair or to the address shown on your package.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at purplefairshop@gmail.com.
Please include your order number, a description of the problem, and clear photos of the item and packaging when applicable. We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Change-of-Mind Requests
We generally do not provide refunds or replacements because a customer changes their mind, no longer wants the item, or selects the wrong size, color, style, or other product option.
Please review product descriptions, measurements, colors, sizes, and other product details carefully before placing your order.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for a refund or replacement unless they arrive damaged, defective, or incorrect. These may include personal care products, intimate apparel, customized or personalized products, and other items where appropriate.
Gift cards are non-refundable.
Exchanges
Purplefair does not offer traditional exchanges because merchandise is not physically returned. If you receive a damaged, defective, or incorrect item, contact us and we will review the issue and determine the appropriate resolution.
If you ordered the wrong size, color, style, or other option, you may place a new order for the item you prefer.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at purplefairshop@gmail.com. We will make every effort to accommodate your request.
Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once processing or fulfillment has begun.
Refunds
If your refund request is approved, the refund will be issued to your original payment method. You do not need to return the merchandise before receiving an approved refund.
Once a refund has been issued, please allow time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since Purplefair confirmed that your refund was issued and you have not received it, please contact us at purplefairshop@gmail.com.
European Union Customers
If Purplefair sells or ships merchandise to customers in the European Union or other jurisdictions that provide mandatory cancellation or return rights, those customers retain any rights provided by applicable law. Nothing in this policy is intended to limit rights that cannot legally be waived.
Questions
For questions about an order, refund, replacement, or this policy, contact us at: