Shipping policy
Order Processing
Orders are typically processed within 1–5 business days after your order is placed. Processing time is separate from shipping and delivery time.
Once your order has been processed and shipped, you will receive shipping or tracking information when available.
Shipping Cost
Purplefair currently offers free standard shipping within the United States.
Estimated Delivery Time
After processing, orders are generally expected to arrive within 14–21 business days.
Delivery times are estimates and are not guaranteed delivery dates. Many orders may arrive sooner. Occasionally, circumstances outside of Purplefair's control—including carrier delays, severe weather, holidays, customs processing, or other transportation disruptions—may affect delivery times.
Multiple Packages
Purplefair works with multiple suppliers and fulfillment partners. If your order contains more than one item, your products may be shipped separately and may arrive in different packages or on different days.
You will not be charged additional shipping because an order is delivered in multiple packages.
Tracking Your Order
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at purplefairshop@gmail.com. We will make every effort to correct the address before the order is processed, but we cannot guarantee that changes can be made after fulfillment has begun.
Purplefair is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. Keep in mind that the 14–21 business-day timeframe is an estimate and not a guaranteed delivery date.
If there has been no tracking movement for an extended period or you believe your package may be lost, contact us at purplefairshop@gmail.com so we can review the order and assist you.
Lost or Missing Packages
If tracking indicates that a package may have been lost in transit, please contact us. We will review the available tracking information and work with the appropriate supplier or carrier when necessary.
If an order is confirmed as lost, Purplefair will determine the appropriate resolution, which may include a replacement or refund.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please check around your property, with members of your household, neighbors, building management, or other secure delivery locations.
You may also need to contact the shipping carrier for additional delivery information. If you still cannot locate your package, contact us at purplefairshop@gmail.com and we will assist you in reviewing the available information.
Questions About Shipping
For questions regarding your order or shipping, contact:
Purplefair
purplefairshop@gmail.com